1. DATA CONTROLLER

The controller of personal data collected through insulatercera.com is SOREMA, S.A., with registered office at Rua dos Limites, no. 145, 4500-486 Espinho - Silvalde, Portugal, company registration and tax number 500 419 280.
You may contact us about privacy through the form on the Contact page by selecting or stating that your enquiry concerns personal data.

2. DATA WE COLLECT

Depending on how you interact with Insula Tercera, we may process:
- identification and contact details, such as your name, email address, telephone number, billing address and delivery address;
- account data and preferences, including language, country and order history;
data relating to orders, personalisation, payments, deliveries, returns and customer - service communications;
- technical and usage data, such as your IP address, device, browser, pages visited, cookies and similar identifiers;
- marketing preferences and interactions with newsletters, advertisements and campaigns;
- information you voluntarily provide through forms, messages, reviews or professional enquiries.

Payments may be processed by third-party providers. As a rule, we do not receive or store your full card details.

3. HOW WE USE YOUR DATA

Purchases and customer service
We process the data required to create and manage your account, process payments, prepare and deliver orders, carry out personalisation, issue documents, handle returns, respond to enquiries and perform the contract.

Legal obligations
We retain and disclose data where necessary to comply with tax, accounting, customs, guarantee, fraud prevention and other legal obligations.

Legitimate interests
We may process data to protect the website and the company, prevent misuse, improve products and services, produce aggregated statistics, manage complaints and defend legal rights, after balancing these interests against the rights and interests of data subjects.

Consent
Where required, we ask for consent to send marketing communications, use non-essential cookies or pursue other specific purposes. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

4. MARKETING

If you subscribe to our newsletter or agree to receive communications, we may send you news, content, invitations and offers from Insula Tercera. You may unsubscribe using the link included in each message or by contacting us. Opting out of marketing does not prevent strictly necessary communications about orders or customer service.

5. COOKIES

We use cookies and similar technologies to provide essential store functions, remember preferences, measure performance and, where authorised, personalise content and advertising. Non-essential cookies are used only in accordance with the choices made in the consent manager.
You may change your preferences through the website's cookie banner or consent manager and through your browser settings. Disabling essential cookies may prevent some areas of the store from working properly.

6. SHARING YOUR DATA

We share only the data necessary with service providers that support the operation of the store, including:
- e-commerce platforms, hosting, security and technical support providers;
payment, fraud prevention and invoicing providers;
- carriers, logistics operators, customs authorities and delivery partners;
- email, customer service, analytics, advertising and consent management services, where applicable;
- professional advisers, public authorities or courts where necessary to comply with the law or protect legal rights.

These recipients process data in accordance with their own legal responsibilities or under appropriate contractual instructions and safeguards.

7. DATA RETENTION

We retain data only for as long as necessary for the purposes described and for the applicable statutory periods. Order and invoicing data is kept for the relevant tax and accounting periods; account data is kept while the account remains active or as otherwise necessary; and marketing data is kept until you withdraw consent or object, without prejudice to maintaining minimal suppression records.

8. YOUR RIGHTS

Under applicable law, you may request:
- access to your personal data and a copy of it;
- correction of inaccurate or incomplete data;
- erasure of your data where there is no legal basis for retaining it;
- restriction of or objection to processing, - including objection to direct marketing;
- portability of data you have provided, where processing is automated and based on consent or a contract;
- withdrawal of consent where consent is the legal basis for processing;
- information about solely automated decisions that produce significant effects, if any are used.

To protect your information, we may request reasonable proof of identity. We will respond within the statutory period.

9. COMPLAINTS

If you believe your data is not being handled correctly, please contact us so that we can review the matter. You also have the right to lodge a complaint with Portugal's National Data Protection Commission (CNPD) at www.cnpd.pt, or with the competent supervisory authority in your country of residence.

IMPORTANT This document organises and adapts the content for Insula Tercera, but does not replace the company's legal review.